Twenty-five elderly residents have been forced to relocate after a failing care home shut days ahead of a damning report being published.
Owners of Hazel House in Paradise Lane, Leyland, made the decision following a critical Care Quality Commission inspection, which noted incidents including staff ignoring residents calling out in pain and asking for up to an hour to use the bathroom.
In a newly-published CQC report, Hazel House was found to be ‘inadequate’ in all key areas, meaning it was not safe, not effective, not caring, not responsive and not well-led.
It was placed into special measures and management were given six months to make significant improvements, but they deemed it impossible due to staffing issues and closed the home.
It comes two weeks after Cuerden Grange Nursing Home in Bamber Bridge was also shut by owners when “serious concerns” were raised during a CQC inspection.
Owners who closed their failing care home, forcing 25 elderly residents to find new accomodation, have blamed an inability to find and keep suitable staff.
A Care Quality Commission report has now revealed that Hazel House in Paradise Lane, Leyland, was failing in all five key areas, meaning it was not safe, not effective, not caring, not responsive and not well-led.
The home, which specialised in caring for people with conditions including cancer, brain injuries and Parkinson’s Disease, had been placed into special measures and given six months to improve.
However it closed two weeks ago.
A spokesman said: “The company has reluctantly taken the decision to close the facility as, within a given timeframe, it was unable to recruit and retain sufficient staff of the right calibre to maintain the standards of care it expects.”
Now civil action is being taken by the family of at least one former resident, who was allegedly injured at the home and endured a lengthy stay in hospital.
The CQC report states: “We found that people’s safety was being compromised in a number of areas.
“This included how people were assisted to eat and drink, unsafe moving procedures, how well medicines were administered, infection prevention, staff knowledge of essential care standards and suitability of pre-employment checks for staff prior to recruitment.”
Safety issues were highlighted with garden security, bathroom lighting, unsecure hand rails and failure to undertake monthly maintenance checks.
The report also reveals how 27 safeguarding issues had been raised in the last 12 months, including concerns over financial abuse and a patient being unable to visit a spouse.
Inspectors also raised concerns over staff training and stated people’s diginity was not always condidered.
It reads: “People were not responded to in a timely manner and we observed people to have unmet needs, such as calling out in pain, asking for the bathroom and requesting support.
“Staff did not seem to acknowledge non-verbal signs of communication for people living with dementia and we observed care to be task focused.”