The boss of a residential home that has been given a damning report from the health watchdog says too much focus is being placed on paperwork.
Melrose Residential Home in Moss Lane, Leyland, has been made the subject of enforcement action by the Care Quality Commission and has been ordered to make urgent changes.
The report – published at the end of April following an inspection in February – highlights a number of concerns.
But the home’s manager Julie Saunders said it has become a case of, “Do we look after them or fill out the paper work?”
The CQC is taking enforcement action against the home in terms of staffing levels, monitoring the quality of service provision and the care and welfare of people who use the service.
It has also been ordered to take action over residents’ consent to care and treatment, cleanliness and infection control, medicine management and the safety, availability and suitability of equipment.
The 27-page report stated: “People’s needs were not always taken into account when deciding staffing levels for the home. There were not always adequate numbers of staff on duty to support all the people who used the service in a safe manner.
“Staff didn’t receive training in all the necessary areas to carry out their roles effectively. For example, training in mental capacity and infection control had not been provided to any staff.
“There was a lack of understanding about some people’s individual needs and preferences because care planning was of a poor standard.
“In some cases, people’s care plans didn’t contain any information about their personal needs or wishes, or the things that mattered to them.
“Systems for identifying risk and monitoring quality were not effective.
“This meant that people were sometimes at unnecessary risk because no actions had been taken to keep them safe.”
It concluded: “We have asked the provider to send us a report by 15 May 2015, setting out the action they will take to meet the standards.
“We have referred our findings to the community infection control specialist, fire safety assessor, and the local authority.
“We will check to make sure that action is taken to meet the essential standards.
“We have taken enforcement action against Melrose Residential Home to protect the health, safety and welfare of people using this service.”
Manager Julie Saunders said: “Hopefully we are going to have another inspection in the near future. We have done a lot of the work needed.
“A lot of it is paper work, there’s no minor concerns with the care we are giving.
“It’s more about not dotting the ‘i’s and crossing the ‘t’s.
“If it isn’t documented, we a’re told it hasn’t been done.”