An inspection at a care home for young people with learning disabilities found an unacceptable use of restraining techniques.
The Care Quality Commission (CQC) visited The Hennel Lane Transition Service, in Lostock Hall, unannounced.
The inspectors reported they had two major concerns at the institution, which is run by Scope, a charity which supports disabled people and their families.
These related to Government’s guidelines on the care and welfare of people who use services and safeguarding people who use services from abuse.
Major concerns were identified at the Hennel Lane transition service which caters for disabled people aged between 18 and 25. Inspectors said staff did not properly report or record safeguarding concerns.
They added there were no processes in place to properly evaluate why individual instances of restraint had actually been used.
Ruth Sutherland, executive director of services at disability charity Scope, said the Hennel Lane supports young disabled people with extremely challenging, unpredictable and volatile behaviour.
She said: “We always strive to support our customers and their families to the best of our ability.
“But the challenges of providing care for young disabled people with complex needs, challenging behaviour and severe learning disabilities within a complex legal and social care framework cannot be underestimated .
“We are very sorry if our customers or their families feel that we have let them down.
“The report referred to concerns about the process relating to restraint and safeguarding.
“It is important to stress that this refers to one situation which inspectors had raised as a concern.
“We are continuing to challenge the content of the report through CQC’s complaints procedure.”
Ms Sutherland added: “Our number one priority is the safety and welfare of the disabled people and their families that we support.
“We are therefore extremely disappointed to see the result of CQC’s inspection of Hennel Lane.”