How to check your local GP practice’s patient satisfaction rating

How to check your local GP practice’s patient satisfaction rating
The annual GP Patient Survey assesses patients' experience of healthcare services by GP practices (Photo: Shutterstock)

If you are worried about visiting your local GP practice, knowing other patients have had a good experience can help to set your mind at ease.

Thanks to data gathered in the GP Patient Survey, you can now check how your GP surgery ranks in comparison to others in the area, with the best and worst practices listed based on patient experience.

What are the ratings based on?

The annual GP Patient Survey, run by Ipsos MORI on behalf of the NHS, assesses patients’ experience of healthcare services provided by GP practices.

The survey is sent out to more than one million adults who are registered with a GP in England, with the sample frame extended to include 16 and 17 year-olds for the first time in 2018 to improve inclusivity.

Experience of access, making appointments and quality of care are all contribute to the ratings (Photo: Shutterstock)

The ratings from the survey are based on:

  • Experience of access
  • Making appointments
  • Quality of care
  • Patient health
  • Experience of NHS services when patient’s GP practice was closed

Patients are also asked how likely they are to recommend their practice to others.

How to find your GP rating

The information is available on the NHS Choices website and is based on responses provided in the GP Patient Survey.

Patients can view how their local surgery ranks by entering their location and filtering the list based on NHS Users Rating, to see how it compares to other practices close by.

To find out the rating of your nearest practice, enter your postcode or town at gp-patient.co.uk.